Privacy policy
Orena, operated by DIGIECOM LLC, operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), in order to provide you, our customer, with a personalized shopping experience.
Orena is a store powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or otherwise communicate with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and agree to its terms.
Personal Information We Collect
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you directly or indirectly.
Information that has been anonymized or de-identified is not considered personal information.
Depending on how you use the Services, and as permitted by applicable law, we may collect the following categories:
Contact details First name, last name, mailing address, billing address, shipping address, phone number, email address.
Financial information Payment information (securely processed by our service providers), transaction details, payment confirmations.
Account information Login credentials, preferences, settings, and account history.
Transaction information Products viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled.
Communications The content of your exchanges with our customer service team.
Technical information IP address, device type, browser, connection data, unique identifiers.
Usage data Site interactions, browsing activity, pages viewed, and the date and duration of your visits.
How We Collect Your Information
We collect your personal information:
- directly from you (order, account, contact);
- automatically through the site (cookies and similar technologies);
- through our service providers (payment, shipping, hosting);
- through authorized partners.
How We Use Your Personal Information
Your information may be used to:
Provide and improve the Services Processing orders, payments, shipments, and returns; managing your customer account; personalizing your user experience.
Marketing and communication Sending promotional or informational emails (you may unsubscribe at any time) and product recommendations.
Security and fraud prevention Protecting payments, detecting fraudulent activity, and securing the Services.
Customer relations Responding to your requests, providing assistance, and follow-up.
Legal obligations Complying with regulatory requirements and defending our rights.
How We Share Your Personal Information
We may share your information only when necessary:
- with Shopify and our technical service providers (payment, hosting, logistics, customer service);
- with marketing partners, in compliance with applicable law;
- when you explicitly consent;
- to comply with a legal obligation or protect our rights.
We do not sell your personal information for money. Depending on your state of residence, certain types of data sharing for targeted advertising may be considered a "sale" or "sharing" under applicable law; where this is the case, you may have the right to opt out (see "Your Rights" below).
Our Relationship with Shopify
The Services are hosted by Shopify Inc. Shopify collects and processes certain personal information in order to provide and improve the Services.
Shopify may process this data as a data controller for certain features. To learn more: https://privacy.shopify.com/en
Third-Party Sites
Our site may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their respective policies.
Children's Data
The Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children. In particular, we do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).
Security and Retention
We implement reasonable security measures to protect your data. However, no method of transmission or storage is completely secure.
Data is retained only for as long as necessary to fulfill the purposes described above or to meet legal obligations.
Your Rights
Depending on your state of residence, you may have the following rights:
- the right to access the personal information we hold about you;
- the right to correct inaccurate information;
- the right to delete your information;
- the right to data portability;
- the right to opt out of the sale or sharing of your personal information and of targeted advertising;
- the right to opt out of certain automated decision-making, where applicable;
- the right not to be discriminated against for exercising your privacy rights.
To exercise your rights, contact us at: support@orena-cosmetics.co
We will not discriminate against you for exercising any of these rights.
Complaints
If you believe your rights have not been respected, you may contact us. Depending on where you live, you may also have the right to file a complaint with your state attorney general or applicable regulatory authority.
International Data Transfers
Your information may be processed and stored in the United States and in other countries that may have different data protection laws than those in your jurisdiction. Where required, we apply appropriate safeguards in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy at any time. The version in effect is the one posted on the site.
Contact
For any questions regarding this Privacy Policy or your personal information:
Orena, operated by DIGIECOM LLC 📍 30 N Gould St, Ste R, Sheridan, WY 82801, United States 📧 support@orena-cosmetics.co 🌐 https://orena-cosmetics.co