Refund policy

90-Day Satisfaction Guarantee
You have 90 days from the date you receive your order to request a return.
If you're not satisfied with your results, you can send your order back for a full refund.

How to Make a Return
Email support@tryorena.co with your order number and the reason for your return. If approved, we'll send you return instructions (and a prepaid label where applicable). Please don't send anything back before receiving our confirmation by email.

Damaged or Incorrect Orders
Check your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us right away at support@tryorena.co and we'll arrange a replacement or refund.

Non-Returnable Items
Only gift cards are non-returnable. All other products - including items purchased during a sale or promotion - are covered by the 90-Day Satisfaction Guarantee.

Exchanges
For an exchange, either (1) request a return label and we'll ship the correct item once we receive your return, or (2) return your item and place a new order for the variant you want. Let us know your preference in your return email.

Refund
After we receive and inspect your return, we'll confirm approval and issue your refund to the original payment method within 10 business days (bank processing times may vary). If you haven't received it 15 days after our confirmation, contact support@tryorena.co.

Contact
Orena, operated by Guangzhou Weige Supply Chain Co., Ltd. - ROOM 505, NO.805 XICHA ROAD, BAIYUN DISTRICT, GUANGZHOU CITY, GUANGDONG PROVINCE, P.R. CHINA - support@tryorena.co