Refund policy

90-Day Satisfaction Guarantee
You have 90 days from the date you receive your order to request a return.
If you're not satisfied with your results, you can send your order back for a
full refund — even if you have already tried the product.

How to Make a Return
Email support@orena-cosmetics.co with your order number and the reason for your
return. If approved, we'll send you return instructions (and a prepaid label
where applicable). Please don't send anything back before receiving our
confirmation by email.

Damaged or Incorrect Orders
Check your order as soon as it arrives. If an item is damaged, defective, or
incorrect, contact us right away at support@orena-cosmetics.co and we'll arrange
a replacement or refund.

Non-Returnable Items
Only gift cards are non-returnable. All other products — including items
purchased during a sale or promotion — are covered by the 90-Day Satisfaction
Guarantee.

Exchanges
For an exchange, either (1) request a return label and we'll ship the correct
item once we receive your return, or (2) return your item and place a new order
for the variant you want. Let us know your preference in your return email.

Refund
After we receive and inspect your return, we'll confirm approval and issue your
refund to the original payment method within 10 business days (bank processing
times may vary). If you haven't received it 15 days after our confirmation,
contact support@orena-cosmetics.co.

Contact
Orena, operated by DIGIECOM LLC — 30 N Gould St, Ste R, Sheridan, WY 82801,
United States — support@orena-cosmetics.co